FAQ
You asked us to hurry up and get you our tested & perfected formulas, so here they are!
During Early Access, you’ll see changing packages, labels and materials as we test & perfect your experience (we call it Peer Reviewed Skincare for a reason!)
While in early access, all our products will be sold at a discount from their eventual price.
Until Dec 3, any purchase qualifies you to Early Access pricing for all of 2021, even when our Early Access period ends. You don't need to do anything but make a purchase, and you'll automatically be enrolled. There's no catch!
Just purchased recently? We've got your back. Anyone who ordered during the months of October or November will automatically get the discount as well :)
(No buying and returning products just to get the discount. While we stand behind our return policy, we reserve the right to see through your tricks. And that's not nice anyway, it's expensive and not very eco-friendly).
Shipping + Returns
We now ship globally to over 140 countries!
Outside North America, we have a modified returns policy so please be aware or reach out before placing your order.
Being able to serve customers around the world is a priority for us. If you do not see your country on the list at checkout, just email hi@regimenlab.com and we’ll discuss options.
We ship from Canada. Shipping is free for orders over $50 within Canada and the US, and free for orders over $85 globally.
The fee for shipping under these amounts varies from $9-$19 depending on the destination.
Most orders are fulfilled within 2 business days but can take up to 4 business days.
Once shipped, most orders should arrive within the following timelines:
Canada: 2 days
USA: 4 days
Europe: Up to 10 days
World:
In addition to using sustainable and recyclable materials where possible, we purchase offsets equivalent to the number of shipments we make every month.
Everyone's skin is different. Our YMMV Guarantee gives you 30 days to try our products. If the product doesn't work for you, return it without hassle for a full refund by emailing us at hi@regimenlab.com
Product
We’re glad you want to learn more! Each product page has a ton of detail about what each product does, what’s inside, and how to use it. We always strive to be transparent, providing exact percentages of ingredients, product pH ranges, sensitivity, and more important details.
If you want to geek out with us, check out the Regimen Product Guide for a deeper breakdown of what's in our products.
You can always email hi@regimenlab.com or DM us on IG with questions/comments.
Skincare products will technically work in any order, so if you’re just getting started, don’t stress about this. That said, the order in which you apply skincare products can impact their effectiveness.
For those looking to maximize their regimen, here’s what we suggest:
AM:
- Wash with water/cleanser (Tabula Rasa)
- Dry face immediately
- Apply Vitamin X and give it a moment to dry
- Dampen face with water then apply Wave Serum
- Apply C.R.E.A.M. Apply your favorite sunscreen (sorry, we don’t make one … yet)
- Have a great day!
PM:
- Wash with cleanser (Tabula Rasa)
- Dry face immediately
- Apply Level Serum
- Dampen face with water then apply Wave Serum
- Apply C.R.E.A.M.
- Get ~8 hours of sleep!
We recommend introducing products one at a time. Allow your skin to acclimate to the product before adding another product to your routine. This method also gives you a chance, in case of a breakout, to figure out which product is causing the problem. Learn more about patch testing in our We recommend introducing products one at a time. Allow your skin to acclimate to the product before adding another product to your routine. This method also gives you a chance, in case of a breakout, to figure out which product is causing the problem. Learn more about patch testing in our Product Guide.
The majority of our products are vegan (and 100% of our founders are vegetarian or vegan!). There are two exceptions where we cannot source vegan ingredients, they are as follows:
- Level Serum contains N-Acetyl Glucosamine, which is derived from exoskeletons (shells) of crustaceans (a byproduct of shellfish production)
- C.R.E.A.M., like all ceramide-containing products, has cholesterol derived from the oil in sheep’s wool (a byproduct of wool production).
While we strive to make all our products vegan, efficacy is still our priority. We are continually seeking alternatives for these ingredients without compromising our objective to deliver the best performing products possible.
Our products have a shelf life of 1 year from opening. We currently recommend using Vitamin X within 6 months for best results, pending the results of our extended use testing.
First of all, we cannot and should not provide medical advice. Before using any skincare product you should consult a doctor or medical professional.
If you believe a product is breaking you out:
Some skincare ingredients can accelerate skin cell turnover, while others are capable of exfoliating the oil ducts and the hair follicle lining. This can lead to what’s known as “purging”, where previously undisturbed bacteria are forced to the surface of the skin, possibly causing the appearance of breakouts. This "purging out" is somewhat common when first using products packed with actives. Don’t fret, it goes away in a few days. If breaking out persists, you might be sensitive to an ingredient in the product. Stop using it, email us and we can help you.
No. All testing involves human volunteers (the Regimen Team are the first test subjects!) and lab-grown cell cultures.
We do not purchase from suppliers that use animal testing (this is in line with EU regulations) nor do we sell in countries (like China) whose regulations mandate animal testing.
I still have more questions
Yes.
Tabula Rasa is fully recyclable in most municipalities, and most will recycle the bottle if separated from the cap.
Because municipalities vary, we also accept recycling! To reduce shipping emissions, we ask that you send a minimum of three bottles at a time.
Contact us at hi@regimenlab.com to participate.
Although we don’t offer sample sizes for our products, we do offer samples of upcoming products to our R&D testers. Click here to learn more.
Regimen Lab formulates and manufactures our products ourselves, in our own lab. After our extensive research and prototyping phase, we work with a panel of skincare geeks and ordinary people to test our products on everything from how they feel to how they perform over time.
We’re always looking to grow this panel to improve the quality of our products. If you’re interested, apply here.
Company
We are a team of scientist-led skincare geeks making the best skincare more accessible. We’re based in Toronto, where we formulate and produce our products out of our lab. A few things that make us different:
• All our products are based on independent, peer-reviewed scientific research. While many brands say this, here’s how we prove it:
••We start with high quality research and clinical trials. We are transparent about which studies inform our product development.
••We formulate our products ourselves and we are transparent about the percentages of key ingredients in our products
••We manufacture our products ourselves.
Did you check out our about page? Our science page? Our IG? Learn more there and of course we’re always available at hi@regimenlab.com (yes, the founders reply to emails)