We offer free shipping over $50 (Canada & USA) or $85 (UK, EU and over 140 countries). Orders are fulfilled within 1-3 business days.

🇨🇦 🇺🇸 Canada + USA

• Free shipping over $50 (2-5 business days after fulfillment)
• $9 standard shipping under $50

🇬🇧 🇪🇺 UK + European Union: 

• Free shipping over $85 (3-6 business days after fulfillment)
• $25 shipping under $85
• VAT/Duty prepaid at checkout
• Shipping to Cyprus, Greece, Malta, Romania, Slovenia takes up to 14 business days. Unfortunately, we cannot ship to Spain due to import restrictions on cosmetics.

🇦🇺🇳🇿Australia + New Zealand:

• Free shipping over $95 (4-7 business days after fulfillment)
• $25 express shipping under $95

Note: express shipping is not available to some destinations in ANZ.  We’re working on getting our Aussie friends local shipping options!

🌎 Global:

• Free shipping over $95
• $35 shipping under $85 (5 - 15 business days)

Note: VAT/Duties not prepaid - we are not responsible for fees incurred after shipping (duties, taxes, import fees, handling fees, etc.) and we can't refund orders that have been refused for this reason, whether by the purchaser or customs authorities).

Everyone's skin is different. Our YMMV Guarantee gives you 30 days to try our products. If the product doesn't work for you, exchange or return it without hassle for a full refund by emailing us at hi@regimenlab.com

Please note the following exceptions to our return and refund policy:

- International: For our customers outside Canada and the US, we do our best to ensure smooth border clearance, but we cannot refund shipping fees, or any duties/customs fees/import fees/taxes that were not prepaid. International returns must be shipped at your own expense or Regwill be deducted from returns (varies by location).

- Multiple Items: We don’t accept returns of more than 1 unit of the same item(s) per order (try it first before you make a bulk purchase!).

- All Kits / Bundles: To enable us to provide kits at an excellent value, kits can be returned for store credit only.

- We want to make buying and using our products easy, we try our hardest to make shipping quick, easy, and risk free! Unfortunately once in a while things happen and then we have to include terms like this:

Regimen Lab maintains the right to determine, in its sole discretion, whether you are entitled to a refund and if so, the amount of the refund you are eligible to receive. This means we reserve the right to refuse to provide a refund or accept your order for any reason - including, but not limited to, if we deem your order to be suspicious or fraudulent in any way.

Please contact us at hi@regimenlab.com if you have any questions!

We’re glad you want to learn more! Each product page has a ton of detail about what each product does, what’s inside, and how to use it. We always strive to be transparent, providing exact percentages of ingredients, product pH ranges, sensitivity, and more important details.

You can always email hi@regimenlab.com or DM us on IG with questions/comments.

Skincare products will technically work in any order, so if you’re just getting started, don’t stress about this. That said, the order in which you apply skincare products can impact their effectiveness.

For those looking to maximize their regimen, here’s what we suggest:

AM:
- Wash with water/cleanser (Tabula Rasa)
- Dry face immediately
- Apply Vitamin X and give it a moment to dry
- Apply Wave Serum
- Apply C.R.E.A.M. Apply your favorite sunscreen (sorry, we don’t make one … yet)
- Have a great day!

PM:
- Wash with cleanser (Tabula Rasa) and pat dry

- Apply Azleiac Advanced
- Apply Level Serum
- Apply Wave Serum
- Apply C.R.E.A.M.
- Get ~8 hours of sleep!

We recommend introducing products one at a time. Allow your skin to acclimate to the product before adding another product to your routine. This method also gives you a chance, in case of a breakout, to figure out which product is causing the problem.

Patch testing is something we recommend for all skincare products, especially if you tend to have sensitive skin. When using a product for the first time, start by applying to a small area (a half inch in diameter) on your face. If there doesn’t appear to be any irritation after 24-48 hours, proceed to using it on your full face.

Our products are vegan friendly (and 100% of our founders are vegetarian or vegan!) with one exception:

- C.R.E.A.M., like all ceramide-containing products, has cholesterol derived from the oil in sheep’s wool (it is a byproduct of wool production taken from live sheep).

We are continually seeking alternatives without compromising our objective to deliver the best performing products possible.

Our products have a shelf life of 1 year from purchase. We currently recommend using Vitamin X within 6 months for best results, pending the results of our extended use testing.

First of all, we cannot and should not provide medical advice. Before using any skincare product you should consult a doctor or medical professional.

If you believe a product is breaking you out:

Some skincare ingredients can accelerate skin cell turnover, while others are capable of exfoliating the oil ducts and the hair follicle lining. This can lead to what’s known as “purging”, where previously undisturbed bacteria are forced to the surface of the skin, possibly causing the appearance of breakouts. This "purging out" is somewhat common when first using products packed with actives. Don’t fret, it goes away in a few days. If breaking out persists, you might be sensitive to an ingredient in the product. Stop using it, email us and we can help you.

No. All testing involves human volunteers (the Regimen Team are the first test subjects!) and lab-grown cell cultures.

We do not purchase from suppliers that use animal testing (this is in line with EU regulations) nor do we sell in countries whose regulations mandate animal testing.

Yes. All of our packaging is fully recyclable in most municipalities.

Azelaic Advanced is our first product to use a glass bottle, and your municipality may require you to remove the (plastic) cap before recycling for proper processing. 

We get it can be confusing, so we also accept our products for recycling! Contact us at hi@regimenlab.com to participate. To reduce shipping emissions, we ask that you send a minimum of five bottles at a time. 

Although we don’t offer sample sizes for our products, we do offer samples of upcoming products to our R&D testers. Click here to learn more.

Regimen Lab formulates and manufactures our products ourselves, in our own lab. After our extensive research and prototyping phase, we work with a panel of skincare geeks and ordinary people to test our products on everything from how they feel to how they perform over time.

We’re always looking to grow this panel to improve the quality of our products. If you’re interested, apply here.

We are a team of scientist-led skincare geeks making the best skincare more accessible. We’re founded in Toronto and manufacture everything from our own facility.

A few things that make us different:
• All our products are based on independent, peer-reviewed scientific research. While many brands say this, here’s how we prove it:
••We start with high quality research and clinical trials. We are transparent about which studies inform our product development.
••We formulate our products ourselves and we are transparent about the percentages of key ingredients in our products.
••We manufacture our own products in our own facility.

Did you check out our about page? Our science page? Our IG? Learn more there and of course we’re always available at hi@regimenlab.com (yes, the founders reply to emails).